TERMS OF SERVICE

Terms of Service

Last revised: 15/09/2025

Introduction

These terms and conditions (“Terms”) constitute a legally binding agreement entered into between HOSTEAZA SRL (with its registered office at Strada Secundara, No. 187, Postal Code 217519, Sipotu, Gorj, Trade Register Number J2023000138182, Unique Fiscal Identification Code / CUI: 47595860, EUID: ROONRC.J2023000138182, bank accounts opened with BANCA TRANSILVANIA in RON: RO57BTRLRONCRT0668038601, EUR: RO07BTRLEURCRT0668038601 and USD: RO11BTRLUSDCRT0668038601. Telephone: 0725903503 E-mail: [email protected]) (“weGOTservers”, “we”, “us”) and you, as the user (“User”, “Client” or “you”).

These Terms establish the legal framework for your access to and use of the weGOTservers hosting platform, which includes our website (“Site”), control panel, technical infrastructure and related services (collectively, the “Platform” or the “Services”), provided by HOSTEAZA SRL.

By using our Services, you confirm that you have read, understood and agree to comply with these Terms, whether on your own behalf or on behalf of the entity you represent. You represent and warrant that you have the legal capacity, authority and right to enter into this agreement on behalf of such entity, where applicable.

If you do not agree to these Terms or any part of them, please do not access or use the Platform or any other services provided by weGOTservers.

We reserve the right to periodically modify these Terms or the Services offered through the Platform. To the extent possible, we will inform you within a reasonable period before the changes enter into force.

In situations where changes are necessary in order to comply with legal, security or regulatory requirements and prior notice is not possible, we will inform you as soon as possible after such changes are implemented.

We will notify you by publishing an updated version of the Terms on the Platform, by displaying a message in your user account or on the Site, or by e-mail to the last correspondence address known in our records.

If you breach these Terms and/or any other agreement concluded with weGOTservers, your authorization to use the Platform and the Services automatically terminates, without the need for prior notice.

Definitions:

Uptime – the length of time during which a service has been delivered, expressed as a percentage and reported against the duration of a calendar month. A service provided without interruption for one month has 100% uptime.

Day, Days – for the purposes of this contract, these terms refer to calendar days.

Acceptable Use Policy of the Services – a document that forms an integral part of this contract and governs the client’s obligations regarding the use of hosting or IT services. The online version is available at: https://wegotservers.com/acceptable-use-policy.

Order – the operation carried out online through which the client requests hosting services by completing the form and accepting the contractual terms. Client changes regarding the contractual period or the services provided shall be considered new orders.

Form – the order form available at www.wegotservers.com, within which the client enters personal data, preferences regarding the selected services, payment methods and the contractual duration.

Description of the Services

weGOTservers provides hosting services and IT services intended for individuals and legal entities. Depending on the selected plan and the order placed, the services may include, without limitation:

1. Domains – registration, transfer and renewal of domain names (.RO, .EU and international), in compliance with the rules and policies of the relevant registries / registrars;
2. Web hosting – shared hosting and reseller hosting packages, with resources allocated according to the plan, access to a control panel and standard administration tools;
3. E-mail services – mailboxes, aliases, filters and electronic collaboration, within the applicable limits and anti-abuse policies;
4. Virtual and dedicated servers – provision of VPS and/or dedicated servers, configurable according to the specifications in the order;
5. Administration and management – managed services for servers / websites (e.g. updates, hardening, monitoring), when explicitly contracted;
6. Installation and operation of web applications – implementation and configuration of applications (e.g. CMS, panels, auxiliary services), when provided for in the offer or order;
7. IT consulting – technical assistance and ad hoc consulting regarding infrastructure and related services;
8. Voice / radio hosting – services for voice platforms and radio streaming (e.g. TeamSpeak, online radio), according to the available packages;
9. Game hosting – game servers, under the conditions and technical limits specified on the Site;
10. SSL/TLS certificates – issuance and/or intermediation of digital certificates;
11. Software licenses – provision of licenses for web and/or server applications, where applicable.

General characteristics – The technical details of each service (resources, limits, functionalities, included software, e-mail sending policies, etc.) are those displayed at the time of ordering on the Site and/or in the client account and form part of the contract concluded by placing the order.

Precedence – In the event of any discrepancy between the general description in these Terms and the specifications in the order / offer published on the Site, the order / offer valid at the time of purchase shall prevail.

Copyright

All content available on the Site (texts, photographs, illustrations, web graphic elements, audio-video materials, etc.) belongs to weGOTservers or its licensors and is protected by copyright law. Use of any part of this content (copying, downloading, publishing, distributing, adapting, etc.) is prohibited without the prior, express and written consent of weGOTservers.

This section concerns exclusively the Site content and does not affect: (i) rights over user content, governed separately in these Terms; and (ii) intellectual property rights over the software and services, governed in Section 11.

Your Account

In order to use the Services, you must provide us with certain information and documents about yourself and about the activity you carry out.

You represent and warrant that:

1. All information and documents provided, as well as the manner in which they are provided, are correct, current, complete and compliant with the applicable legal requirements;
2. You will promptly update the information and documents provided in order to maintain their accuracy and validity.

You are responsible for maintaining the confidentiality of your account login information and you are fully responsible for all activities that occur under your account.

You agree to immediately notify weGOTservers of any unauthorized or suspected unauthorized use of your account or any other breach of security.

weGOTservers cannot and will not be liable for any loss or damage resulting from your failure to comply with the above requirements.

Availability Monitoring by the Client

The client may use independent third-party services (of the uptime monitoring type) in order to verify service availability. Monitoring must be carried out at reasonable intervals and by standard methods (HTTP/HTTPS, ICMP), without circumventing security mechanisms and without generating excessive or abusive traffic.

The use of monitoring that produces disproportionate load on the infrastructure, involves aggressive automated logins, or entails unauthorized sharing of access data is prohibited.

weGOTservers has the right to limit or block monitoring that endangers the stability or security of the Platform. Upon request, we may provide dedicated endpoints or status pages in order to facilitate monitoring without affecting the general services.

Fair Use Policy

For shared services, a fair use policy regarding resources (CPU, RAM, I/O, inode, e-mail per hour/day) applies, intended to protect platform stability.

If processes or traffic constantly exceed the limits of the contracted plan or affect performance for other clients, we may impose temporary limitations.

When necessary, we will recommend migration to a higher plan appropriate to the consumption needs.

Use of the Site and the Platform

Use of the Platform is permitted exclusively under lawful and ethical conditions. It is strictly prohibited to upload, display, store or transmit materials or carry out activities that:

1. Infringe the rights of third parties (copyright, trademarks, patents, trade secrets or other intellectual property rights);
2. Are threatening, false, misleading, abusive, harassing, defamatory, vulgar, obscene, scandalous, inciting, pornographic or profane;
3. Harm minors in any way, including by distributing, promoting or soliciting child sexual abuse material (CSAM) or through grooming practices;
4. Promote or facilitate terrorism, violence, hatred, discrimination or other conduct prohibited by applicable law;
5. Contain malware, phishing, botnets, exploits, personal data leaks, doxxing or other forms of computer fraud;
6. Involve spam or the bulk sending of unsolicited messages;
7. Sell or promote illegal or strictly regulated goods and services without the necessary authorizations;
8. Use the identity of other persons or deepfakes for fraudulent purposes or to cause harm;
9. Circumvent protection measures, resource limits or security policies of the Platform.

weGOTservers may suspend or close accounts and services when it finds or has reasonable grounds to believe that these prohibitions or the law have been violated. We may apply preventive measures, such as blocking suspicious traffic, limiting access or temporarily disabling functionalities, in order to protect the infrastructure and other users.

Adult Content and Licenses

Adult content is permitted exclusively to the extent that it complies with applicable law and includes the implementation of appropriate measures to restrict minors’ access.

For the performance of regulated activities, we may request the submission of the required licenses, authorizations or certificates.

Notifications Regarding Illegal or Abusive Content

We respect the notice-and-action mechanisms provided by applicable legislation, including DMCA, the Digital Services Act (DSA) and the Online Safety Act (OSA), to the extent applicable.

The contact channels are the address [email protected] or a ticket opened in the client portal, and notifications must indicate the targeted content, the legal basis, evidence and the complainant’s contact details.

The process consists of promptly assessing the notification and, where appropriate, removing or restricting the content, while communicating, where possible, the reasons and the means of contesting the decision. The persons concerned may submit counter-notifications accompanied by relevant arguments and documents. Accounts involved in repeated violations may be terminated, in accordance with Section 34.

Cooperation with authorities is carried out by complying with court decisions and lawful requests regarding data disclosure or restriction of access to content, in compliance with data protection legislation.

Transparency, in accordance with the DSA, involves keeping records of moderation decisions, providing the reasons for the measures taken and informing users of available means of contestation, within the limits required by the DSA and national laws.

Additional Anti-Abuse Policies

In order to protect the reputation of our e-mail infrastructure and ensure compliance with applicable law, we impose reasonable sending limits and strict authentication requirements (SPF, DKIM, and, where possible, DMARC, with a policy of at least “quarantine”).

The sending of commercial communications must be made exclusively to distribution lists based on verifiable consent (opt-in), must comply with good usage practices, include clear unsubscribe mechanisms and be carried out at reasonable rates. As a rule, sending more than 500 e-mails per day per account is not permitted without our prior consent.

We monitor anti-spam feedback and may impose rate-limits, minimum reputation requirements or other restrictions. Campaigns that generate excessive complaints, high bounce rates or cause IPs to be listed in RBLs may be limited or suspended until the situation is remedied.

Security testing (scanning, fuzzing, exploitation) of the Platform without prior written consent is prohibited. Vulnerabilities may be reported to [email protected], and weGOTservers will investigate and take the necessary measures.

Access to the Services

Subject to these Terms, weGOTservers grants you a non-transferable, non-exclusive, revocable and limited license to use and access the Services exclusively for your own commercial purposes, in accordance with the type of service to which you are currently subscribed.

The rights granted to you under these Terms are subject to the following restrictions:

1. You do not have the right to copy, modify, distribute, sell or lease any part of the Services and the included software programs;
2. You do not have the right to reverse engineer or attempt to extract the source code of such software, except where the law does not allow these restrictions or where you have our written permission.

You acknowledge and agree that all intellectual property rights, including copyright, patents, trademarks and trade secrets in the Services and their content, are owned by weGOTservers. Neither these Terms (nor your access to the Services) transfers to you or to any third party any right, title or interest in or to such intellectual property rights, except for the limited access rights expressly described above.

This Section 11 concerns the software programs, infrastructure and content provided as part of the Services, distinct from the Site content regulated under the “Copyright” section and distinct from user content, over which we do not claim ownership rights (except for the limited license necessary to provide the Services).

Subscriptions, Billing and Payments

Services are contracted exclusively online, through the order form on the Site. The client chooses an initial period of 1, 3, 6, 12, 24 or 36 months, and the order issued and accepted forms the contract between the parties.

For each order, weGOTservers automatically issues a proforma invoice for the entire initial period, and payment is made in advance; after the payment is recorded, the fiscal invoice in electronic format is available in the client account and/or sent by e-mail.

Upon expiry of the initial period, the contract is automatically renewed for equal periods (“Extension Periods”), under the same commercial conditions, except where one of the parties requests termination with at least 7 business days’ notice before the expiry date of the current period. Notification is sent via a ticket from the client portal or directly from the service page. In the absence of a termination or modification request, weGOTservers automatically issues the proforma for the next period, 7 days before expiry.

The following payment methods are accepted:

1. Bank Transfer
2. Online Card
3. PayPal
4. Online SMS
5. PaySafeCard
6. Cryptocurrencies

The client may change the payment method directly from their account. For some methods (for example, SMS, PaySafeCard or certain cryptocurrency payments), third-party processing fees may apply, which are non-refundable.

In the event of non-payment on the due date, we apply a standard notification and measures schedule: after issuing the proforma 7 days before expiry, on the day after the due date the first overdue notice is sent, followed by two more notices on the immediately following days. If the debt remains outstanding, the Services are automatically suspended 3 days after the first late notice, and 14 days after that same first notice the contract may be terminated. After termination, the data are retained for 90 (ninety) calendar days for export / restore (this applies only to web hosting and reseller web packages), in accordance with Section 27, after which they may be irreversibly deleted.

weGOTservers reserves the right to suspend the Services even on the due date or upon expiry without additional notice. For reactivation of the Services, reconnection fees may be charged according to the policies in force; these may reach up to 50% of the outstanding amounts, and in the case of delays longer than 28 days they may reach up to 100%.

Any change to the contractual period or service plan is made by placing a new order, subject to a period of at least 7 business days before expiry of the current period. The client may request cessation of supply by ticket in the portal or from the service page, with 7 business days’ notice; amounts paid in advance for the current period are not refunded, subject to the special refund rules applicable to certain services.

weGOTservers may update the commercial policies and conditions relating to prices, renewal, suspension and termination, depending on legislative, operational or commercial requirements. To the extent reasonably possible, the client will be informed at least 30 days before such changes enter into force, during which interval the client may discontinue the affected Services; continued use after this term constitutes acceptance of the new conditions. Services already paid remain active until the end of the billed period or may be replaced with Services with similar facilities if the initial plan is no longer available.

Affiliate Program

Each client has the opportunity to participate in our affiliate program available through the Platform. The standard commission offered to affiliates is 15% of the net value of each paid and fulfilled order placed by the referred client. Commission payment is made after a 30-day validation period from the registration and confirmation of the order, in order to cover any refunds or cancellations. The minimum withdrawal amount is EUR 30.

Settlement of the amounts due to affiliates may be made by bank transfer, PayPal or by direct crediting of the client account within our Platform. All payments will be made in accordance with Romanian tax legislation, respectively with withholding of applicable taxes in accordance with the Fiscal Code. Individual affiliates will have the tax withheld directly by our company, while legal entity affiliates must issue a fiscal invoice for the amount due, in accordance with the regulations in force.

Activation Periods

Activation of the Services generally takes place instantly (a few minutes) or within no more than 72 hours from payment confirmation, except in situations where another period is provided or where registration of payment by bank transfer is delayed for reasons beyond the control of weGOTservers. The client may provide proof of payment; in the absence thereof, the period runs from the time the sums are recorded in weGOTservers’ accounts.

Refunds and Account Credit

Amounts deposited as account top-up are non-refundable and may be used exclusively for future orders and renewals.

Any payment made by SMS or PaySafeCard is non-refundable because those payment processors do not provide a reimbursement / refund function.

Refunds may be granted, at the client’s request, within the following windows:

1. For web hosting and reseller packages – within 30 days from payment;
2. For VPS servers – within 15 days;
3. For voice / radio packages (including TeamSpeak, online radio, SinusBot) – within 30 days;
4. For game hosting – within 30 days;
5. For SSL/TLS certificates – within 15 days.

No refund shall be granted for the following services, considering the activation and issuance costs incurred to third parties:

1. Domain names
2. Software licenses (web or server)
3. Installation services
4. Dedicated servers

If a hosting package includes a domain or software offered “free of charge”, the refund refers exclusively to the hosting component, after deducting the value of the domain or software granted in the offer, where the offer provides for a minimum contractual period.

Domains – Renewals, Notifications and Clarifications

The client undertakes to comply with the policies of the relevant registries and registrars (including RoTLD for .RO and EURid for .EU). In order to avoid interruptions, weGOTservers usually sends expiry notifications 30 days, 15 days, 7 days (together with issuance of the renewal proforma), 3 days and 1 day before the expiry date. After the due date, access to the domain may be interrupted until renewal, depending on the extension.

Depending on the rules of each extension, the domain may go through a grace period, followed by quarantine and then a redemption period, which involves additional fees set by the registry. Failure to pay such fees on time may lead to permanent and irreversible deletion of the domain. For .RO domains, the RoTLD rules apply, and for .EU domains, the EURid rules apply, in accordance with the updated policies of those authorities.

Site Security

We have implemented all reasonable and commercially available measures to protect the Site and the Services against unauthorized access. We make continuous efforts to ensure the integrity and security of the data processed through the Platform.

Breach of system or network security is prohibited and may trigger civil and criminal liability. We investigate all incidents suspected of constituting security breaches and cooperate with the competent authorities where there is suspicion of a violation of the law.

Users are required to take reasonable security measures, in accordance with good data protection practices, in using the Services and are directly responsible for any security breach affecting data or systems under their control.

Verification, Fraud Prevention and Refusal of Orders

In order to protect the Platform and clients, we may verify any order and may request additional identification information or documents.

We reserve the right to refuse, cancel or suspend orders that contain inaccurate or incomplete data, indicate attempts at fraud, or raise unjustified operational risks. In the absence of the requested documents being provided within a reasonable period, we may suspend or close the account.

Age Restrictions

The Platform is intended for persons at least 14 years of age. If you are between 14 and 18 years old, use is permitted only with the consent of your legal representative. Accounts created in violation of these requirements may be closed.

Backup and Data Responsibility

We perform internal backups on a daily basis, during dedicated operational intervals, exclusively for the management of incidents affecting our infrastructure. These copies do not represent a guaranteed archiving service for the client and are not available for restores upon request, except in cases generated by incidents on weGOTservers equipment.

For dedicated servers, VPS, voice / radio and other similar services, backup is not included; the client shall provide their own backup mechanisms and is responsible for the integrity and preservation of their data.

DDoS Protection and Attacks

If DoS / DDoS or flood attacks affecting platform stability are identified, the affected service may be temporarily disabled as a technical protection measure, without prior notice. The measures under this article are operational in nature and do not, in themselves, constitute a contractual sanction.

The legal grounds and procedure for suspension / termination are provided in Section 34 (including notice and means of contestation). To the extent possible, we will inform the client regarding the measure and the steps required for remediation.

Operational Security Measures and IP Blocking

We may temporarily or permanently block IP addresses or traffic flows when we detect repeated failed logins, exploitation attempts (including XSS/SQLi), bulk e-mail sending or listing in RBL databases. These measures are technical and preventive.

We lift restrictions after remediation. If the risk persists or violations recur, we may initiate the contractual measures provided in Section 34 (suspension and/or termination).

Maintenance and Administration

Unless a managed service has been explicitly contracted, maintenance of applications, updates and content administration belong to the client. weGOTservers is not responsible for errors, vulnerabilities or downtime caused by configurations made by the client or third parties.

Rules for Resellers

Reseller accounts may not offer free services at scale that attract abuse or use for unlawful purposes.

The reseller is responsible for the compliance of their clients with these Terms and with the Acceptable Use Policy.

Public Conduct and the Right to Select Customers

We reserve the right to refuse or discontinue collaboration in situations of verbal abuse, harassment, unfounded public disparagement of staff or the brand, or in other situations that create image or operational prejudice. In such cases, promotions or benefits granted may be withdrawn.

Service Level (SLA) and Credits

We aim for an availability level of at least 99% for shared hosting and reseller services, calculated monthly. If availability falls below the indicated threshold for reasons attributable to us, we may grant commercial credits in the form of a discount on the next invoice, generally in the amount of 2% of the monthly value for each day of non-compliance, up to a reasonable cap. Credits are not granted for periods of suspension due to non-payment, breach of the Terms or force majeure.

Availability is determined based on checks performed in accordance with Section 5 (HTTP/HTTPS or ICMP monitoring, at reasonable intervals, without abusive traffic or circumvention of security mechanisms). Events excluded under Section 26 and incidents caused by third parties, force majeure or urgent security measures (Section 20 and Section 21) are excluded from the availability calculation. Any alternative measurement method applies only if agreed in writing.

Availability is calculated according to the formula: (Total Time – Attributable Downtime) ÷ Total Time × 100. Commercial credits are calculated as (Monthly Value × 2%) × Number of Days of Non-Compliance, without exceeding the monthly value of the order.

Scheduled Maintenance

We reserve the right to carry out planned maintenance work, generally during the interval 02:00–06:00 (Romania time), for a maximum duration of 5 hours, with prior notice whenever possible.

Announced maintenance periods, incidents caused by third parties (registries, processors, upstream providers), force majeure events and interventions necessary to remedy critical vulnerabilities are excluded from the availability calculation.

Data Handover and Deletion upon Termination

Upon termination of the service, regardless of the reason (including termination for non-payment), we retain data related to the services for 90 (ninety) calendar days so that the client can export / restore them (this applies only to web hosting and reseller web packages). After expiry of this term, weGOTservers may irreversibly delete the data, except for information that we are required to retain by law (e.g. tax records).

During suspension (prior to termination), access may be restricted, but the data are not deleted.

By way of exception, if a legal provision requires immediate deletion, or if there is a material risk to platform security or to third parties, we may delete or anonymize the data sooner, to the strictly necessary extent.

Force Majeure

Neither party shall be liable for failure to perform its obligations when caused by a force majeure event, such as large-scale cyberattacks, widespread utility outages, fires, natural disasters, acts of authorities, labor disputes, acts of terrorism or war. The affected party shall inform the other party within a reasonable period. If the event persists for a significant duration, the parties shall negotiate adaptation or termination of the contract.

Unsolicited Information

weGOTservers gladly welcomes your comments and opinions regarding this Site at the e-mail address [email protected].

Please do not send confidential information or original materials (e.g. ideas, computer code, works of art) that you do not wish to share.

By sending information and/or materials through this Site, you grant us a worldwide, royalty-free, irrevocable license thereto, including copyright or any other intellectual property rights. weGOTservers shall have the right to use any information and/or material submitted by you, without restrictions and without compensation. The Site user is responsible for the content of any material submitted and for its accuracy.

Links to Third-Party Sites

The Site may contain links to other websites. Accessing these links is at the user’s own discretion.

For such websites, full responsibility lies with the owners of those websites. For the avoidance of doubt, weGOTservers does not control and is not responsible for the privacy, security and functionality conditions of such websites. Likewise, weGOTservers is not responsible for the content, quality or nature of websites that may be accessed through links from the Site and does not authorize the content or any other products and services provided on such websites. If the user accesses such websites through a link, the user assumes any kind of risk personally.

Warranties and Disclaimer of Liability

To the maximum extent permitted by law, we provide the Services “as is” and “as available”, and weGOTservers (as well as its suppliers) expressly disclaims all warranties and conditions of any kind, express or implied, including all warranties regarding the content within the Services, the specific function available through the Services, their reliability, availability and ability to satisfy your requirements.

We (and our suppliers) do not make any warranty that the Services will be available uninterrupted, timely, secure or error-free, that any defects will be corrected or that the Services or the servers that make the Services available are free of viruses or other harmful components. weGOTservers disclaims any responsibility or liability in connection with any third-party content or services. weGOTservers is not responsible in any way for third-party services associated with or used in connection with the Services, including the insolvency of such third-party services or platforms.

Certain jurisdictions provide certain warranties, such as the implied warranty of merchantability, fitness for a particular purpose and non-infringement, therefore certain limits may not apply to you. To the extent permitted by law, we exclude all warranties.

Indemnification

You will indemnify us, our agents, employees, partners and licensors for any claims, demands, losses or damages, including reasonable attorneys’ fees, resulting from or in connection with your content, your use of the Services or your breach of the Terms.

weGOTservers will make all reasonable efforts to notify you of any such claim, action or proceeding as soon as it becomes aware of it. The indemnification obligations provided in this section shall survive any termination or expiry of this agreement or of your use of the Services.

Liability for Our Services

We are not liable to you or to any other person for any kind of special, incidental, indirect, consequential, moral, exemplary or punitive damages, regardless of cause, including loss of profits, revenue, data or reputation.

To the extent permitted by law, the total liability of weGOTservers, its suppliers and partners for any claim under these Terms, including all implied warranties, is limited to the amount you actually paid us in the last 3 months prior to the event giving rise to such claim for use of the Services (or, at our option, one hundred lei (RON 100)).

These limitations and exclusions apply even if a remedy does not fully compensate you for your losses or we knew or should have known about the possibility of damages.

Nothing in this section excludes or limits liability for fraud, gross negligence, bodily injury or death, or other cases where limitation of liability is prohibited by law. For consumers, the limitations apply only to the extent permitted by mandatory rules.

Termination

Grounds – We may suspend or terminate the provision of the Services, in whole or in part, in any of the situations below:

1. Material breach of the Terms (Sections 7, 11, 23 and 24);
2. Non-payment in accordance with Section 12;
3. Significant risk to the security / integrity of the Platform or of other clients (including the events mentioned in Sections 20 and 23);
4. Legal obligation or order of the authorities;
5. Abuse / harassment directed at staff (online or offline);
6. Provision of false data / fraud, in accordance with Section 17;
7. Repeated breaches established in notice-and-action procedures, in accordance with Section 9;
8. Failure to comply with age restrictions (Section 18).

Graduation of measures – We apply the minimum measure necessary to limit the risk: warning, technical limitations, suspension (total / partial) or termination. In urgent cases (e.g. active attacks), we may act immediately, in accordance with Sections 20 and 21.

Notice and remedy – In non-urgent situations, we will send a notice and, if the incident is remediable, a term of up to 7 days for remedy. Failure to comply within the term may lead to suspension / termination.

Non-payment – The schedule applies in accordance with Section 12: suspension 3 days after the first late notice; termination 14 days after that same first notice. After termination, data are retained for 90 days for export / restoration, in accordance with Section 27, after which they may be irreversibly deleted.

Effects – During suspension we may restrict access to the account / functionalities. Termination ends the contract for the future and does not affect sums already due. Resumption of the Services after suspension may require full payment of outstanding amounts and reconnection fees according to the policies in force.

Contestation – You may contest the measures by ticket in the client portal; we will promptly assess the arguments and evidence submitted.

Severability

These Terms together with the Privacy Policy constitute the entire agreement between the parties regarding the use of the Services.

If a competent court finds that a provision or part of a provision is null, prohibited or unenforceable, that provision shall be enforced to the maximum extent permitted by law so as to reflect as faithfully as possible the parties’ intention.

The remaining provisions shall remain in force and continue to produce full effect.

Mandatory Consumer Rights

If you act as a consumer, you have 14 days to withdraw from the distance contract without stating reasons.

Exceptions:

1. Services fully performed during the withdrawal period, if you requested the performance to begin and confirmed that you lose your right of withdrawal upon full performance;
2. Services related to the registration of domain names, issuance of SSL/TLS certificates or other services provided through third parties, once initiated at your request;
3. Digital content not supplied on a tangible medium, if delivery has begun with your consent.

If you requested the performance to begin during the withdrawal period, you owe an amount proportional to what has been provided up to the time of withdrawal.

Nothing in these Terms affects the legal rights you benefit from as a consumer under EU law and applicable national law, rights that cannot be modified by contract. If you reside in an EU / EEA Member State, you may rely on any mandatory legal provision of local law (including rules regarding choice of law / jurisdiction) from which no derogation may be made by contract. The European Online Dispute Resolution (ODR) platform is available here on the SOL/ODR page.

Disputes

These Terms are governed by and interpreted in accordance with the applicable laws of Romania.

Both parties undertake to use all reasonable efforts to resolve amicably any dispute arising in connection with the interpretation, validity, performance or termination of this agreement.

If amicable resolution is not possible, disputes shall be referred to the competent courts of common law in the Municipality of Targu Jiu, in compliance with the territorial and subject-matter jurisdiction rules provided by Romanian law.

Without prejudice to Section 36, if you are a consumer, you may bring actions before the courts of your domicile, in accordance with the applicable mandatory rules.

Processing of Personal Data

The processing of personal data is carried out in accordance with the Privacy Policy, which forms an integral part of these Terms. By using the Services, you confirm that you have read, understood and accepted this policy.

For users who process data as controllers, weGOTservers provides a Data Processing Agreement (DPA), available in the client account under the account details section or at the following link – GDPR Agreement.

Privacy Policy

Last revised: 15/09/2025

The processing of personal data is carried out in accordance with the Privacy Policy, which forms an integral part of these Terms. By using the Services, you confirm that you have read, understood and accepted this policy.

For users who process data as controllers, weGOTservers provides a Data Processing Agreement (DPA), available in the client account under the account details section or at the following link – GDPR Agreement.

If you have any questions regarding privacy, the practices of this Site, or your interaction with this Site, you may contact: [email protected].

Acceptable Use Policy

Last revised: 15/09/2025

The Acceptable Use Policy of the Services forms an integral part of these Terms and governs the client’s obligations regarding the use of hosting or IT services. The online version is available at: https://wegotservers.com/acceptable-use-policy.

Use of the Platform is permitted exclusively under lawful and ethical conditions. It is strictly prohibited to upload, display, store or transmit materials or carry out activities that:

1. Infringe the rights of third parties (copyright, trademarks, patents, trade secrets or other intellectual property rights);
2. Are threatening, false, misleading, abusive, harassing, defamatory, vulgar, obscene, scandalous, inciting, pornographic or profane;
3. Harm minors in any way, including by distributing, promoting or soliciting child sexual abuse material (CSAM) or through grooming practices;
4. Promote or facilitate terrorism, violence, hatred, discrimination or other conduct prohibited by applicable law;
5. Contain malware, phishing, botnets, exploits, personal data leaks, doxxing or other forms of computer fraud;
6. Involve spam or the bulk sending of unsolicited messages;
7. Sell or promote illegal or strictly regulated goods and services without the necessary authorizations;
8. Use the identity of other persons or deepfakes for fraudulent purposes or to cause harm;
9. Circumvent protection measures, resource limits or security policies of the Platform.

Adult content is permitted exclusively to the extent that it complies with applicable law and includes the implementation of appropriate measures to restrict minors’ access.

For the performance of regulated activities, we may request the submission of the required licenses, authorizations or certificates.

We respect the notice-and-action mechanisms provided by applicable legislation, including DMCA, the Digital Services Act (DSA) and the Online Safety Act (OSA), to the extent applicable.

The contact channels are the address [email protected] or a ticket opened in the client portal, and notifications must indicate the targeted content, the legal basis, evidence and the complainant’s contact details.

In order to protect the reputation of our e-mail infrastructure and ensure compliance with applicable law, we impose reasonable sending limits and strict authentication requirements (SPF, DKIM, and, where possible, DMARC, with a policy of at least “quarantine”).

The sending of commercial communications must be made exclusively to distribution lists based on verifiable consent (opt-in), must comply with good usage practices, include clear unsubscribe mechanisms and be carried out at reasonable rates. As a rule, sending more than 500 e-mails per day per account is not permitted without our prior consent.

We monitor anti-spam feedback and may impose rate-limits, minimum reputation requirements or other restrictions. Campaigns that generate excessive complaints, high bounce rates or cause IPs to be listed in RBLs may be limited or suspended until the situation is remedied.

Security testing (scanning, fuzzing, exploitation) of the Platform without prior written consent is prohibited. Vulnerabilities may be reported to [email protected], and weGOTservers will investigate and take the necessary measures.

weGOTservers may suspend or close accounts and services when it finds or has reasonable grounds to believe that these prohibitions or the law have been violated. We may apply preventive measures, such as blocking suspicious traffic, limiting access or temporarily disabling functionalities, in order to protect the infrastructure and other users.

Any complaints regarding violations of this Acceptable Use Policy may be sent to [email protected].